Community Involvement

2009 Project: Newton Advocacy Group Society

ASQ Vancouver Donates Professional Help to Newton Advocacy Group Society to implement the Surrey Rent Bank System Pilot Program 2009-2010

May 11, 2010 — Vancouver, BC – American Society for Quality (ASQ) an International organization dedicated to Quality, announced late last year that would donate professional assistance to Newton Advocacy Group Society (NAGS) ) to assist in establishing the Surrey Rent Bank.

Newton Advocacy Group Society is a non-profit charitable society committed to the empowerment of individuals and families through education, advocacy and the creation of supportive community based networks. N.A.G.S. accomplishes this through programs that supply free services such as: individual advocacy, information, referrals, crisis intervention, homelessness prevention and intervention, poverty law, empowerment programs and employment programs.

After the gruelling amount of work from December 2009 to March 2010, Susan Keeping, Director and Judy Peterson, Development Co-ordinator, expressed their heartfelt gratitude during the March 2010 meeting. ASQ’s team of highly skilled volunteers helped the Surrey Rent Bank System (SRB) meet the target implementation date. SRB has already awarded its first loan since the roll out late February 2010. A remarkable feature of the SRB is that loan repayments are turned into additional loans for other low income people.

With the pilot implementation of SRB, up to 30 low income families and individuals in Surrey will be able to avoid homelessness due to short term financial difficulties. The success of the Surrey pilot is expected to provide future expansion funded with donations from various financial partners, while more service locations can be added such as the Fraser Valley which will allow the Rent Bank System to help even more families in 2011 and beyond.

The NAGS Project is quite unique from past CGW initiatives as it has for the first time involved talented students from UBC MBA Program as well as a student from BCIT Operations Management Program. Secondly, the project utilized collaborative software called “Basecamp” that provided an effective way to share information across team members and to review, edit and finalize documents online.

Through the Community Good Works program, ASQ provides vital process improvement expertise to community-based, not-for-profit organizations. To date, the program has improved the human resources process at an organization engaged in assisting families at risk, the registration process at a local neighbourhood house, and improving the client services at an organization helping new immigrants to name a few. Additionally a team is engaged increasing revenue through improved logistics at a social venture.

As champion of the quality movement, ASQ is an organization that offers technologies, concepts, tools, and training (including Six Sigma courses) to professionals, practitioners, and everyday consumers, encouraging all to Make Good Great®.