Community Involvement

2006 Project: West Coast Family Resource Society

$5,000 ASQ grant to fine-tune office processes

Vancouver, British Columbia. June 20, 2006 – The West Coast Family Resources Society (WFRS), a non-profit organization that provides parenting programs in the Lower Mainland area of British Columbia, has been awarded a $5000 grant – the first in Canada – from the American Society for Quality’s (ASQ) Community Good Works program.

The ASQ Community Good Works program provides financial support and ASQ member expertise to help non-profit organizations worldwide improve operations and performance by using quality management principles.

WFRS teamed up with Vancouver-based JDQ Systems Inc., a business-improvement consulting firm, and ASQ’s Vancouver Section to analyze office processes and improve quality outcomes.

Kay Kobayashi, ASQ’s Vancouver Section Chair, and one of four Deputy Regional Directors for Western Canada was involved in project design and management. “I believe helping nonprofits, especially human services organizations such as WFRS, to embrace and implement quality concepts and tools is very important,” Kobayashi said.

WFRS officials say the agency’s HR practices were fragmented, decentralized, and inefficient, resulting in unsustainable costs for the agency.

“Inefficient HR process causes a lot of waste and errors which affect employee performance and ultimately clients,” Kobayashi said. “The JDQ Six Sigma team has done a fabulous job in helping WFRS realize areas for improvements as well as providing tools to improve their HR process.”

Carol Anderson, Director of development, has worked at WFRS for more than 3 years. She said the assistance they received from JDQ Systems was invaluable.

“We appreciate the opportunity to work with and learn from the ASQ/JDQ 3Spheres team,” Anderson said. “The five dedicated volunteers met regularly with our staff, often after a full day of work at their own worksites. They shared creative and insightful ideas and solutions.”

The American Society for Quality (ASQ) has been the world’s leading authority on quality for 60 years. With more than 90,000 individual and organizational members, ASQ advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide.

As champion of the quality movement, ASQ offers technologies, concepts, tools, and training (including Six Sigma courses) to professionals, practitioners, and everyday consumers, encouraging all to Make Good Great®. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator. ASQ produces the Quarterly Quality Report.

Community Good Works grants are awarded to non-profit community-based organizations that will use the funds to improve their organization and services.